I wanted to give you a heads-up about two upcoming major changes, in case you are planning to have the matching wedding band made this year or next, or if you need any jewelry servicing.
Maternity Leave:
I will be on maternity leave from October 1, 2024, to Nov 30, 2024 for our second baby. I plan to resume part-time work starting in mid November, but response times may be longer than usual.
Virtual Service from August 2024 – September 2025:
I will temporarily switch to virtual services only from August 2024 to September 2025. During this period, I will be relocating to Canada with my husband due to his work and will operate from a smaller studio setup. Given the high cost and duration of international shipping and customs, I have arranged for my Chicago-based casting house to maintain production in the States.
I will continue to assist you virtually with consultations, designs, and model building. My casting house will ship the finished jewelry directly to your address via insured UPS express shipping.
Repair Inquiry:
If you require any repairs during this period, my jeweler friend in Raleigh will handle most of the jewelry repairs and I’ll make arrangement for you.
If the repair is covered under your limited 1-year warranty, there will be no additional cost (please reach out to me for clarification or review the Custom Jewelry Service Contract for warranty coverage terms and conditions). For repairs outside the warranty coverage, he will invoice you directly.
***
This temporary move is a tough decision as I cannot manage my toddler daughter, the incoming new baby, and my business in Raleigh without having any family live nearby. Please don't hesitate to ask if you have any questions, and thank you for your understanding. I look forward to serving you in person again soon.